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FREQUENTLY ASKED QUESTIONS

About SKOOT
  • How does SKOOT work?

    SKOOT is a new ride-sharing app that connects friends needing lifts to friends that are driving. It cleverly maps the best travel route, enables auto collection of payment for petrol and running costs and then carbon offsets the whole journey.

  • Who are the Founders of SKOOT?

    SKOOT came about after Greg Gormley’s daughter didn’t come home one night.

    Upon asking where she was it followed a conversation with his daughter about the fact that she was offering rides on Snap (which interestingly meant she was driving without insurance and potentially driving illegally), so Greg spent some time looking into it and the idea of SKOOT was formed.

    He then approached Mark Stringer (aka Strings) who had a lot of experience creating brands and the pair embarked on a journey together since August 2019 testing and learning.

  • Where can I download SKOOT

    SKOOT is now live on AppStore and Google PlayStore.

    Our only caveat is we obviously keep a close eye on Government guidelines on COVID and social distancing as want to ensure that everyone stays as safe as possible.

     

  • Is the App both for Android and Apple?

    Yes SKOOT is both on the AppStore for iOS and Apple phones and on Google PlayStore for all Android phones.

  • Is SKOOT safe with Covid?

    Yes, but friends should only really be doing essential travel and travelling with members of their household, or 1 other person.

    We know that lots of Frontline and NHS workers currently are looking for alternatives to public transport and need to travel, so SKOOT offers a great alternative.

Launch Plans & Covid
  • Do I have to pay for the App?

    The App is totally free to download and we don’t have any hidden costs or charges.

    We are offering users a £5 Ride Credit when you  register, and £5 the 1st time someone does their first Drive.

  • Can we rideshare and do social distancing?

    The safety of Drivers and Riders who use SKOOT is key to us (it’s one of the reasons for setting up SKOOT in the first place) and we see SKOOT as being a great alternative to public transport.

    The situation is changing regularly but the current guidance for ridesharing is to adhere to the social distancing rules (unless from the same household):-

    • 1 passenger and 1 driver only in each vehicle
    • Driving with the windows down
    • Passenger to be driven in the back of the car
    • Face masks to be worn
    • Car to be wiped down before the passenger enters and after they leave

    Friends should only really be doing essential travel and travelling with members of their household, or 1 other person.

     

  • Where can I download SKOOT

    SKOOT is now live on AppStore and Google PlayStore.

    Our only caveat is we obviously keep a close eye on Government guidelines on COVID and social distancing as want to ensure that everyone stays as safe as possible.

     

  • What are the Government Guidelines for Keyworkers and ridesharing?

    PHE and the Department for Business, Energy & Industrial Strategy

    ”If the journey is essential, such as travel to work, and there is no option but to share a car with people who are not part of the same household, journeys should be shared with the same individuals and with the minimum number of people at any one time.’

Safety
  • How does SKOOT ensure Drivers are legitimate?

    Driver and rider safety is at the heart of SKOOT and the fundamental reason why we believe it will be a success.

    While SKOOT is all about friends who know each other, there are stringent processes in place for each driver to register to drive:-

    • Entering their registration plate
    • Checking validity of MOTs
    • Check the car is Taxed
    • Scanning their driving licence
    • Mobile number
    • Bank details

    The app does real-time instant checks with the DVLA for such confirmation. In the absence of such confirmation Driver’s are unable to undertake rides.

  • How does SKOOT guarantee Riders Safety?

    Driver and rider safety is at the heart of SKOOT and the fundamental reason why we believe it will be a succeed.

    While SKOOT is all about friends who know each other, there are stringent processes in place for each driver to register to drive:-

    • Entering their registration plate
    • Checking validity of MOTs
    • Check the car is Taxed
    • Scanning their driving licence
    • Mobile number
    • Bank details

     

    The app does real-time instant checks with the DVLA for such confirmation. In the absence of such confirmation SKOOT wouldn’t allow them to be a driver on the app.

    Drivers and Riders are also effectively friends, so therefore reducing the risk of “Stranger Danger” around digital hitch-hiking and the issues that other ride hailing apps have had around drivers not being who they say they are,

  • How will I know my driver?

    Each Driver has to register a specific car, and when Riders are being picked up, a rider can actually see the name of the friend they are getting a lift with, alongside the registration of the car, therefore minimising the risk.

    Riders also get texts indicating that their friend is outside.

    Whilst not forgetting that SKOOT is really just for friends.

  • Aren’t Drivers Invalidating their insurance being paid to take passengers?

    SKOOT actually ensures that drivers aren’t invalidating their insurance  as a SKOOT driver only receives 45p per mile (irrespective of how many paying passengers there are in the journey).

    There is no profiteering therefore no changes to insurance as it doesn’t affect an  individuals Social Domestic and Pleasure car insurance policy.

  • Doesn’t being paid to give lifts mean SKOOT’s a Taxi?

    SKOOT is simply a market place for friends who need lifts with Friends who are able to give them, taking the friction and awkwardness out of something that is already being done.

    As  drivers on SKOOT can only re-coup 45p per mile it means that it sits within HMRC guidelines, alongside ensuring that Drivers are not using SKOOT as a “business”, which would require a Taxi licence.

  • Doesn’t a new “Driving App” put more cars on the road?

    As ride-sharing App, we actually think we’re going to reduce the number of rides people are doing. The issue with current car-pooling is that it’s just digital hitch-hiking, and other passengers are strangers, which is why it’s not being widely adopted.

    We believe SKOOT will increase ride-sharing, plus we are a totally carbon-negative business and off-set every ride and believe in making a positive impact on the environment.

    Public transport is an option but for many, the reality is that the infrastructure is not meeting the needs of communities particularly young people; expensive trains, reduction in bus timetables and routes etc. Therefore SKOOT provides a cost-effective, carbon-negative and often cheaper alternative.

  • What if a Driver doesn’t have valid tax or licence?

    We constantly remind people to ensure that their details are up to date and valid. If during the year we are aware due to our checks that these are now out of date or no longer valid, we will prevent Drivers from being able to post Shared Drives or pick up friends.

  • What happens if a Driver breaks down?

    Cars are obviously complex mechanical machines that sometimes breakdown and therefore  constantly remind people to ensure that their cars are mechanically sound and roadworthy before every drive.

    However, ultimately it is the responsibility of Drivers to ensure their cars are in good working order, or to have road assistance to help them get home in the event of a breakdown.

    We are looking to work with a number of partners to offer cheap road side assistance to Drivers, along with a preferred network of garages

  • What happens if a Drivers car is damaged in an accident

    We are always disappointed when we hear of accidents, as we’re aware of how expensive repairs and insurance are, but ultimately it is the responsibility of Drivers and Riders to deal with any accidents.

    We will however, assist where we can to help provide any information to authorities should be asked, whilst also being mindful of our responsibility around privacy and GDPR.

  • What if my car is damaged by a Rider?

    We are always disappointed when we hear of any incidents where someone has acted irresponsibly towards one of their friends. Where required we will work with our users and any relevant authorities to assist where we can.

    However, SKOOT merely connects friends who drive, with friends who need lifts, and therefore it is the responsibility of the riders and drivers to resolve any issues between themselves.

    If the incident is serious we advise people to escalate the situation to the relevant authorities, and if appropriate we will prevent people from being able to use SKOOT.

  • What do I do if I’ve lost property on a Ride?

    As SKOOT connects Friends and therefore Riders and Drivers know each other they will arrange between themselves to return any lost property.

    Should a more serious incident arise, we will always look to help where we can.

  • If I breakdown can SKOOT help?

    Currently, we don’t have a link to the AA or RAC in the App (but we’re looking into it), and just like any trip where you’re taking friends somewhere, it’s going to be down to the Driver to ensure that the road is roadworthy and safe, alongside ensuring that they have breakdown cover to help when things go wrong.

  • Can we rideshare and do social distancing?

    The safety of Drivers and Riders who use SKOOT is key to us (it’s one of the reasons for setting up SKOOT in the first place) and we see SKOOT as being a great alternative to public transport.

    The situation is changing regularly but the current guidance for ridesharing is to adhere to the social distancing rules (unless from the same household):-

    • 1 passenger and 1 driver only in each vehicle
    • Driving with the windows down
    • Passenger to be driven in the back of the car
    • Face masks to be worn
    • Car to be wiped down before the passenger enters and after they leave

    Friends should only really be doing essential travel and travelling with members of their household, or 1 other person.

     

  • Is SKOOT safe with Covid?

    Yes, but friends should only really be doing essential travel and travelling with members of their household, or 1 other person.

    We know that lots of Frontline and NHS workers currently are looking for alternatives to public transport and need to travel, so SKOOT offers a great alternative.

Shared Drive
  • How does a “Shared Drive” work?

    If you’re a Driver and are planning on going somewhere (Uni, shops, gym etc), you can let your mates know and they can jump in with you.

    Which means everyone shares the cost  equally. They get a lift, you get some petrolmoney. Win-Win.

    Simply set-up a Shared Drive, outline the journey details and where you’re going.

    Then invite your friends  in the app. They’ll receive notification of the invite and just need to click accept and you’ll know who’s joining your Shared Drive.

    When it’s time to go you simply start the drive and when you arrive finalise your trip and as the driver you’ll get the money for petrol. Simple as that.

  • How much does a “Shared Drive” cost?

    Each Rider is charged 20p, including 5p SKOOT service charge per mile

    Plus each Rider pays a one off 5p Carbon Offset per ride to ensure every ride is Carbon Negative (Earth Positive)

    Rider monies are taken at confirmation of accepting Shared Drive.

    Driver receives up to 45p per mile

  • What if no-one accepts my “Shared Drive”?

    You’ll be able to invite a number of friends on a your Shared Drives at any one time. That might be your daily commute to work/ Uni/ Gym or a weekend trip to the beach.

    Your friends will be notified that you’ve something planned and you’ll see who has or hasn’t accepted, and also be able to invite more friends before the planned time and day to fill as many seats as possible.

    If no-one accepts then the Trip will automatically be cancelled 10 mins after the starting time.

Instant Ride
  • How does an “Instant Ride” work for a Rider?

    SKOOT is so simple – to become a passenger (we call them Riders) just download SKOOT from the App Store or Google Play.

    Just enter the address of where you’re headed and confirm the location. SKOOT will do the rest and find your nearest friends who are up for driving their mates!

    A price of the ride will be shown in advance of the journey for each friend, calculated by SKOOT (not them!), along with how long it will take for them to get to you.

    YOU then decide which friend you want to give you a ride on SKOOT.

    Your mate gets a ping from SKOOT  showing where you want to go and how long it will take.

    If they can’t make it, they can decline your request and you can then choose your  next friend!

    When your friend accepts, you’ll be notified they are on their way.

    A  map shows you where your friend is including a countdown of how many minutes.

    When they arrive, you’ll be notified and when you get your location you just jump out of their car 🚙 and the journey cost is made via your payment card 💳 – automatically – no looking for cash or “I’ll pay you tomoz”

  • On long distance drives can I request a smoking driver?

    No, and it’s better to just assume you can’t smoke in a car, due to it being a confined space, and therefore out of respect you shouldn’t be smoking.

    But as rides are with people you know, you’re likely to know whether or not the Driver is or isn’t a smoker and whether or not they are likely to stop for Vape breaks.

     

  • Do I have to agree to give a lift if someone asks me?

    No, when a Rider requests a lift, we show them a list of their friends available to drive, and they can choose (maybe based on price, ETA, or preference).

    The Driver may not be able to agree to pick them up, due to any number of reasons and decide to decline the Ride.

    This will enable the Rider to select another Driver.

  • What do I do if there are no Drivers available?

    There will obviously be instances where none of your friends able to give you a lift.

    When this happens we’ll enable you to invite more friends to join SKOOT, as the more of your friends who are on SKOOT the more likely that one of them will be available to give you a lift.

Pricing
  • How much money will I get if I drive?

    You’ll make 45pper mile for each mile driven. This includes the whole journey – so you get paid for the journey to pick up your friend, drive them to their requested destination and then also the journey for you to get home

    We call that A – B – C – A

    A = where you start

    B = where your friend needs picking up

    C = where your friend needs to be dropped off

    A = back to where you started

  • What about “Shared Drive” Cancellations?

    Sometimes you may need to cancel a Ride and that may incur a charge

    Cancel a Shared Drive we’ve kept it simple:-

    • 24 hours before it starts – no charge.
    • within 24 hours prior start – 60p charge

     

  • What about “Instant Ride” cancellations?

    This is a little more complex

    If Driver cancels within 5 mins mins of accepting

    • no charge
    • Driver penalty fine x 3 times a month £5 fine

     

    If Driver cancels after more than 2 mins after accepting:

    • 60p cancellation charge to Driver, No charge to Rider
    • Driver penalty fine x 3 times a month £5 fine

     

    If Rider cancels after Driver has accepted trip before they (the passenger) are in the car:-

    • Flat rate 60p service charge inc vat for SKOOT
    • Plus Drive receives mileage x 2 @45p per mile
    • Rider penalty fine x 3 times a month £5 fine

     

    No Rider Pickup:

    • Driver penalty fine x 3 times a month £5 fine,
    • Plus £5 Free Ride put in Riders Wallet

     

    Never occurs after start time:

    • Driver penalty fine x 3 times a month £5 fine
    • Monies re-credited, less 60p SKOOT Fee.
  • How much will an “Instant Ride” cost?

    Not as much as some apps we can’t mention – which are THREE times as expensive!

    SKOOT calculates the total length of their whole journey.

    This means you pay 57p per mile for your friend to drive to you, take you to where you want to go and then for them to get home!

    Trips under 5 miles for the whole trip, there is a minimum charge of £3.00 just to make sure no one is out of pocket!

  • How much does a “Shared Drive” cost?

    Each Rider is charged 20p, including 5p SKOOT service charge per mile

    Plus each Rider pays a one off 5p Carbon Offset per ride to ensure every ride is Carbon Negative (Earth Positive)

    Rider monies are taken at confirmation of accepting Shared Drive.

    Driver receives up to 45p per mile

  • How much money does SKOOT make from each ride

    We have a total transparent charging policy, with no hidden charges, no surging prices, no waiting time, we believe in a total Win-Win policy for everyone.

    SKOOT charges 10p service charge to each mile a Rider travels to cover all of SKOOTS admin costs, plus VAT.

    Plus 5p per Rider to cover our Carbon Off-set initiative to be carbon Negative. Where for every 3 rides we plant a tree.

    So a Driver receives 45p per mile, and we charge the Rider 57p (inc VAT) per mile, plus 5p per trip for carbon off-set.

    When compared to a taxi or ride-hailing App, SKOOT works out about 3 times cheaper.

  • Do I have to pay for the App?

    The App is totally free to download and we don’t have any hidden costs or charges.

    We are offering users a £5 Ride Credit when you  register, and £5 the 1st time someone does their first Drive.

  • What if the Rider doesn’t have money to pay?

    All Rides are pre-authorised  prior to taking place to help minimise the non-payment of rides. Should Riders unfortunately have instances where funds may not be available, we will continue to try and ensure that Drivers receive their money.

  • My phone dies will I get paid?

    If your phone dies whilst driving, as long as you have pressed “on trip” then you automatically be paid. But we will calculate that journey as being the one that you accepted on an Instant Ride or planned as a Shared Drive

    We have programmed the App to “complete” the Trip 2 hours after it should have be completed and will charge the pre-arranged amounts.

Carbon Negative
  • Does a Driver pay a Carbon Offset charge?

    We took a decision that the Rider should contribute a small amount to cover the cost of the total journey

  • What does Carbon Negative mean?

    We’re a totally carbon-negative business which means we calculate how much carbon is output from every ride everyone does, plus all the carbon that every person working for SKOOT emits and we then plant trees to ensure we create less carbon than we creative, meaning we’re Carbon Negative – Simply put, for every 3 rides we plant a tree.

  • Doesn’t a new “Driving App” put more cars on the road?

    As ride-sharing App, we actually think we’re going to reduce the number of rides people are doing. The issue with current car-pooling is that it’s just digital hitch-hiking, and other passengers are strangers, which is why it’s not being widely adopted.

    We believe SKOOT will increase ride-sharing, plus we are a totally carbon-negative business and off-set every ride and believe in making a positive impact on the environment.

    Public transport is an option but for many, the reality is that the infrastructure is not meeting the needs of communities particularly young people; expensive trains, reduction in bus timetables and routes etc. Therefore SKOOT provides a cost-effective, carbon-negative and often cheaper alternative.

Driving
  • What’s a Pit Stop?

    On our early releases of SKOOT we had a ‘Pit Stop’ function which we have explained below, however, this has been taken out for releases numbered as 1.7 (confusing isn’t it).

    If you’re a not available to drive you can set a Pit-Stop for a period of time, which will mean you won’t appear as being available to drive for your mates. When the Pit-stop ends you’ll automatically be available to help your mates out or you can end it early by pressing “Drive”.

     

  • Doesn’t being paid to give lifts mean SKOOT’s a Taxi?

    SKOOT is simply a market place for friends who need lifts with Friends who are able to give them, taking the friction and awkwardness out of something that is already being done.

    As  drivers on SKOOT can only re-coup 45p per mile it means that it sits within HMRC guidelines, alongside ensuring that Drivers are not using SKOOT as a “business”, which would require a Taxi licence.

  • What if a Driver doesn’t have valid tax or licence?

    We constantly remind people to ensure that their details are up to date and valid. If during the year we are aware due to our checks that these are now out of date or no longer valid, we will prevent Drivers from being able to post Shared Drives or pick up friends.

  • What happens if a Driver breaks down?

    Cars are obviously complex mechanical machines that sometimes breakdown and therefore  constantly remind people to ensure that their cars are mechanically sound and roadworthy before every drive.

    However, ultimately it is the responsibility of Drivers to ensure their cars are in good working order, or to have road assistance to help them get home in the event of a breakdown.

    We are looking to work with a number of partners to offer cheap road side assistance to Drivers, along with a preferred network of garages

  • My phone dies will I get paid?

    If your phone dies whilst driving, as long as you have pressed “on trip” then you automatically be paid. But we will calculate that journey as being the one that you accepted on an Instant Ride or planned as a Shared Drive

    We have programmed the App to “complete” the Trip 2 hours after it should have be completed and will charge the pre-arranged amounts.

  • If I breakdown can SKOOT help?

    Currently, we don’t have a link to the AA or RAC in the App (but we’re looking into it), and just like any trip where you’re taking friends somewhere, it’s going to be down to the Driver to ensure that the road is roadworthy and safe, alongside ensuring that they have breakdown cover to help when things go wrong.

  • Do I have to agree to give a lift if someone asks me?

    No, when a Rider requests a lift, we show them a list of their friends available to drive, and they can choose (maybe based on price, ETA, or preference).

    The Driver may not be able to agree to pick them up, due to any number of reasons and decide to decline the Ride.

    This will enable the Rider to select another Driver.

Contacting SKOOT
  • How do I contact SKOOT?

    Should you need to get in contact with us, please email [email protected] and include the mobile number☎ you registered with, or full out the form at Contact Us on skootride.com.

    As we don’t use Bot’s (that is to a say we’re all human) we aim to try and respond within 24 hours (even at the weekend).

    Alternatively pop over to our Facebook SKOOT Help page where both the SKOOT Team and SKOOT community will try and answer any questions you may have.

    If unfortunately you need to discuss something more serious then please ensure that you contact the relevant authorities at the same time that you contact us.

  • How do I send SKOOT an email?
  • Can I call SKOOT?

    Unfortunately due to being a relatively small Team we don’t have someone dedicated to answer calls and queries.  However, if our Q&A’s don’t answer your questions, Please fill out the contact us form

  • What If I have a dispute?

    As SKOOT is about friends there are rarely many disputes, but occasionally things don’t go to plan, and SKOOT has a dispute process to try and reach an amicable agreement

    Dispute Resolution

    Please ensure before you escalate the matter that you have reviewed our extensive FAQ’s.

    Stage 1 – Talk 

    We will obviously do what we can to help, but it’s important that you have spent time trying to resolve the dispute with your friend.

    If you still can’t reach an agreement, we’ll send you both forms to fill out so that we can get hold of all the facts.

    Stage 2 – Review

    • We’ll review the details that both friends have submitted.
    • We’ll then let you know what we believe the solution needs to be

    Stage 3 – Our Decision

    • We’ll make an informed decision based on the information you share, alongside looking at the journey details that we have logged.
    • We’ll let you know what our decision is.
    • Obviously, if you still disagree then you have the right to seek a settlement via a more formal process (eg) courts or arbitration.

    Do: 

    • Remember there are always two sides.
    • Think through what you want the resolution to be.
    • Think about how you can resolve the issue yourself.

    Don’t:

    • Let personal feelings and emotions drive your dispute.
    • Ensure that you have evidence to support your claim.
    • Expect a favourable decision without evidence.
    • Contact SKOOT without trying to resolve the situation with the other person directly first.
Disputes
  • How do I raise a dispute?

    We would advise that you read through our dispute resolution stages on our FAQs before contacting us. If you still have an issue then don’t hesitate to email us at [email protected]

     

     

  • How do I contact SKOOT?

    Should you need to get in contact with us, please email [email protected] and include the mobile number☎ you registered with, or full out the form at Contact Us on skootride.com.

    As we don’t use Bot’s (that is to a say we’re all human) we aim to try and respond within 24 hours (even at the weekend).

    Alternatively pop over to our Facebook SKOOT Help page where both the SKOOT Team and SKOOT community will try and answer any questions you may have.

    If unfortunately you need to discuss something more serious then please ensure that you contact the relevant authorities at the same time that you contact us.

  • What happens if a Driver breaks down?

    Cars are obviously complex mechanical machines that sometimes breakdown and therefore  constantly remind people to ensure that their cars are mechanically sound and roadworthy before every drive.

    However, ultimately it is the responsibility of Drivers to ensure their cars are in good working order, or to have road assistance to help them get home in the event of a breakdown.

    We are looking to work with a number of partners to offer cheap road side assistance to Drivers, along with a preferred network of garages

  • What if the Rider doesn’t have money to pay?

    All Rides are pre-authorised  prior to taking place to help minimise the non-payment of rides. Should Riders unfortunately have instances where funds may not be available, we will continue to try and ensure that Drivers receive their money.

  • How do I send SKOOT an email?
  • Can I call SKOOT?

    Unfortunately due to being a relatively small Team we don’t have someone dedicated to answer calls and queries.  However, if our Q&A’s don’t answer your questions, Please fill out the contact us form

  • What If I have a dispute?

    As SKOOT is about friends there are rarely many disputes, but occasionally things don’t go to plan, and SKOOT has a dispute process to try and reach an amicable agreement

    Dispute Resolution

    Please ensure before you escalate the matter that you have reviewed our extensive FAQ’s.

    Stage 1 – Talk 

    We will obviously do what we can to help, but it’s important that you have spent time trying to resolve the dispute with your friend.

    If you still can’t reach an agreement, we’ll send you both forms to fill out so that we can get hold of all the facts.

    Stage 2 – Review

    • We’ll review the details that both friends have submitted.
    • We’ll then let you know what we believe the solution needs to be

    Stage 3 – Our Decision

    • We’ll make an informed decision based on the information you share, alongside looking at the journey details that we have logged.
    • We’ll let you know what our decision is.
    • Obviously, if you still disagree then you have the right to seek a settlement via a more formal process (eg) courts or arbitration.

    Do: 

    • Remember there are always two sides.
    • Think through what you want the resolution to be.
    • Think about how you can resolve the issue yourself.

    Don’t:

    • Let personal feelings and emotions drive your dispute.
    • Ensure that you have evidence to support your claim.
    • Expect a favourable decision without evidence.
    • Contact SKOOT without trying to resolve the situation with the other person directly first.
Errands
  • Does Errands abide with Covid-19 regulations?

    SKOOT are extremely aware of the government requirements involved with Covid-19, and the Errands function runs parallel to these. The ethos of this function revolves around individuals who are unable to pick up or drive to do their day-to-day activities, whether this is down to health and safety restrictions or not being able to drive from A to B, they now have the ability to get one of their friends to do it all for them (at a small price).

    We strongly advise that all Errands Drivers follow and keep up to date with Covid-19 regulations to remain safe and healthy.

  • How much will Errands cost?

    This decision has been finalised – however, we are going to keep you on your toes until this function becomes live. All will be revealed soon.

  • Do I need a separate app for Errands?

    No, this function will be available on the existing app. Once the function goes live, the app will need an update and then Errands will be in use.

  • What is Errands?

    Errands is a new service that is coming soon to SKOOT that enables you to help your friends… yes, believe it or not with ERRANDS! Whether it may be picking up shopping or collecting a prescription, use SKOOT to let your friends know that you’d like them to run an errand, and the app will organise all running costs.

NHS WAIVE-FREE Rides
  • What proof do I need to show that I work for the NHS?

    Simply put your NHS  email into your profile (you’ll find that on the menu under your picture). Once you’ve done that the zero fees will kick in. You simply need to apply that voucher when you book a ride.

  • How long does this deal last?

    Until the October 31st, so get involved before you miss out!

  • How do I waive my SKOOT fees with the NHS promotion?

    Once you have downloaded SKOOT and created an account, you can find all of our rewards by clicking the menu tab on the top left of the screen and go to REWARDS. You then need to scroll down to NHS THANK YOU ZERO FEES and follow instructions from there. Once you have registered for the promotion, you will be able to benefit from waive-free rides – just apply the code when necessary.

  • Why are SKOOT waiving fees for NHS workers?

    At SKOOT, we believe in giving back to the community and although this is only a small token in comparison to the work NHS workers do and have done, we hope that it makes their lives somewhat more convenient.

     

     

    We are aware of the current travel inconveniences for NHS workers such as:

     

    • Unreliable public transport
    • Expensive parking costs
    • Difficulty getting to and from hospitals at awkward times. ro

     

    SKOOT we think helps get rid of some of those frustrations, helping to connect the true heroes of our country to a more EFFICIENT, ECO-FRIENDLY and CHEAPER alternative than existing options.

  • How much are your fees?

    The fee charged to SKOOT customers is 12p per mile (including VAT). NHS workers save 12p per mile with this initiative, meaning a maximum of 45p per mile will be charged for their journey.

  • How do I connect to other NHS workers

    In order to connect with other NHS drivers they simply need to download the SKOOT app from either the APP STORE or GOOGLE PLAY STORE. The next step is to register their account and apply their unique NHS details to redeem the voucher. From this point you will both be able to drive together without any fees.

     

  • Has the app been created by NHS

    Nope. SKOOT has just partnered with the NHS for this initiative. This is an offer lasting until October 31st.

  • Is this offer available for key workers as well?

    This offer unique to NHS workers only.

  • My voucher isn’t working.

    Please let us know by emailing [email protected] and we will do our best to fix the problem as soon as possible.

     

    Alternatively, we have a contact form on the ‘Contact us’ page on the website:

    Contact Us

     

  • Is there someone I can talk to about the promotion?

    We have a helpline that you can email with any queries. Before doing so we strongly recommend that you read through our FAQs as this might solve your problem. If you still would like to speak to someone, please contact us at the below email address.

     

    SKOOT helpline: [email protected]

     

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